FAQ
Frequently asked questions
Absolutely! Schedule a demo, and after your personalized demo session, our Sales team can set you up with a 14-day free trial of ARchitect.
The ARchitect solution is sold on a per seat basis. Add-on modules are sold on a capacity basis. We can develop a detailed proposal outlining the cost and benefits specific to your company. To get a quote, please request a demo or email our sales team at sales at arinsights dot com or call +1 408.707.7901.
ARchitect is a web-based software-as-a-service (SaaS) solution and requires no IT support and nothing to install. You just need internet connectivity and can access the solution using any major browser. Tablets and smartphones are supported.
We adhere to the most stringent industry security standards. Your company will have its own secure site. All users are required to log in via username and password; and only team members that you have designated can access the site. For additional details on our extensive security practices and infrastructure, please view our Security Controls page.
Implementation is fast and easy! Our team works closely with your primary site administrator(s) to set up your ARchitect site, add user(s) with appropriate access permissions, and configure all relevant features of ARchitect as needed for your organization.
Initial ARchitect training will get team members up and running quickly. This onboarding covers all the main ARchitect functions and goes deeper on specific features or modules as needed. Our Support team will work with your designated system administrator to customize your site to meet the needs of your organization, and subsequent training will be custom-designed to reflect the specifics of your site.
Yes, our Support team can import your existing analyst and influencer contact details and historical analyst interaction data into ARchitect. Also, if you use Outlook or Google Workspace, you can seamlessly sync your analyst interactions in ARchitect with our email and calendar add-in tools.
Yes, all customers have unlimited access to our phone and email-based customer support as well as 24×7 access to our extensive online knowledgebase. Our team members also provide pre-scheduled one-on-one meetings and walkthroughs by phone or video conference upon request.